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We are celebrating the one year anniversary of our awesomely received call center operations book "Advice from a Call Center Geek!" with an updated version.

We go deeper into the culture of you center, give you more tips on coaching and training as well as a chapter on attendance more MORE GAMES TO PLAY!

We will be giving away the ebook version for FREE and the paperback a the lowest price amazon will allow for the first three days of publication on amazon starting on August 13th!

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